This Shipping Policy applies to physical products offered by Cedarlight Labs (CEDARLIGHT LABS LLC), currently Museme personalized hardcover books. Subscription products such as Copywa are delivered online and don't ship.
How a Museme order works
- You order and upload one photo. We check the photo first. If it isn't suitable, we'll ask for another one before painting begins.
- We paint your preview. All twelve paintings are emailed to you within 24 hours.
- You review. Take as long as you need. Nothing is printed until you approve every page, and you can ask for changes first.
- We print and ship. After you approve, your book is printed at the print location for your destination and shipped to your door. Printing and delivery usually take about 10 days, and the estimated delivery date is shown at checkout.
If you're ordering a gift for a specific date, we recommend ordering at least 3 weeks ahead.
Where we ship
We currently ship to 20 countries and regions. Each book is printed in the United States, Germany or China, depending on where it's going, which keeps delivery times short. The book price is the same everywhere; only shipping changes with the destination.
| Destination | Printed in | Shipping (first book) |
|---|---|---|
| United States | United States | $7.99 |
| Australia | Germany | $42.99 |
| Austria | Germany | $12.99 |
| Belgium | Germany | $11.99 |
| Canada | Germany | $42.99 |
| Germany | Germany | $8.99 |
| Ireland | Germany | $14.99 |
| Luxembourg | Germany | $11.99 |
| Netherlands | Germany | $11.99 |
| Poland | Germany | $12.99 |
| Spain | Germany | $15.99 |
| Switzerland | Germany | $42.99 |
| United Kingdom | Germany | $25.99 |
| Hong Kong | China | Free |
| Japan | China | Free |
| Macao | China | Free |
| Mainland China | China | Free |
| Singapore | China | Free |
| South Korea | China | Free |
| Taiwan | China | Free |
Shipping is listed separately at checkout before you pay. Each additional copy in the same order adds $1.50 to the shipping fee. All prices are in US dollars.
If your country or region isn't listed, we can't ship there yet. Your shipping address at checkout must be in the destination you selected, because the book is printed for that destination.
Customs, duties and taxes
Depending on your destination, import duties, customs fees or local taxes may apply when your parcel arrives. Where these apply and aren't collected at checkout, they're the recipient's responsibility. If you're unsure, contact support@cedarlightlabs.com before you order.
Tracking
When your book ships, we email you a tracking number and link. If you haven't received tracking within the expected window, contact support@cedarlightlabs.com.
Address changes and errors
Please check your shipping address carefully at checkout. You can change the address before you approve your preview by emailing support@cedarlightlabs.com. Once a book ships, we can't redirect it.
If a parcel is returned to us because the address was incorrect or incomplete, we'll contact you and can reship it for the cost of shipping.
Lost parcels
If tracking hasn't updated for several days, or your parcel hasn't arrived within 30 days of shipment, contact us. We'll work with the carrier and, if the parcel is lost, send a free replacement or a full refund.
If tracking shows "delivered" but you can't find the parcel, please check with neighbors and your local post office first, then contact us. We'll help investigate with the carrier.
Damaged parcels
If your book arrives damaged, email support@cedarlightlabs.com within 14 days of delivery with photos of the book and the packaging. We'll send a free replacement. Print and binding defects are covered too; see our Refund Policy.
Contact
Shipping questions: support@museme.ai or support@cedarlightlabs.com. We reply within 1–2 business days.